TERMS & CONDITIONS
GENERAL
The following terms and conditions are valid between you and Hysteria Aps. Henceforth: Hysteria Aps; may be referred to as "us" and "we". By using the website and/or placing an order on the website or by e-mail you confirm that you have read the Terms & Conditions and the Privacy Policy, and that you accept them.
PLACING AN ORDER
Please make sure that you have read and understood the Terms & Conditions before you place an order. Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors.
PRODUCT
Please note that we do not guarantee that all products presented on the website are in stock, available for purchase or available to order. We reserve the right to stop selling a product.
COLOUR
Our goal is to describe the products at the website as correctly as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the Website can differ somewhat from their actual colors and we are not to be held responsible for any such discrepancy.
WEBSITE INFORMATION
We cannot promise that the content of the site is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. We may, at any time, amend the content of the site. Although we strive to display the correct texts, images and pricing on the website errors may occur. We cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. We cannot guarantee problem-free, uninterrupted, and secure access to the site.
PRICE
All prices are stated in DKK and include local taxes and fees. We reserve the right to change or adjust any prices on the website at any time.
ORDER CONFIRMATION
After submitting your order, we will send you an order confirmation e-mail to the email address that you filled in at checkout with your order reference number, details of the object you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order. If something turns out to be wrong in the order confirmation, such as delivery address, invoice address or the product, please contact us as soon as possible
ORDER ACCEPTANCE
Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you.
SHIPPING CONFIRMATION
Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order. If an object is unavailable, we will contact you shortly by e-mail. If we have already received payment for your order we will refund you the amount of the purchase.
PAYMENT
We accept payment with Visa, MasterCard. Please note that your card is debited with the purchase amount once we have sent you the order confirmation email. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Hysteria, your order will be cancelled.
We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.
SHIPPING
Please note that delivery times are provided as guidelines only, and commence from the date of dispatch. The delivery times do not take into account possible delays caused by payment authorization.
EXCHANGE AND RETURN
If you wish to exchange or return your object please contact us marking your e-mail with “Return” or “Exchange” and include your order reference number.
Please note that all objects must be returned undamaged and in their original packaging. You will receive your refund through your original payment method within 14 days from when we have received your return with the return shipping fee deducted from the original amount. If you made a purchase of our objects from one of our partnered retail locations any return will need to be made in accordance with the exchange and return policy of the relevant retailer.
COMPLAINT
If your object is damaged please reach out to us including images of the damage.
RESALE
You may purchase products on this website for personal use only and not for resale. By placing an order on this website you certify that you are purchasing products for your own personal use and not for resale and that you accept the Terms & Conditions.
COOKIES
According to the law on electronic information, visitors to a website for information purposes must receive information that cookies are used. The information in the cookie can be used to track a user’s browsing. Cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various features. You can set your browser to automatically deny cookies. More information can be found on the Post and the National Telecom Agency’s website.
FORCE MAJEURE
We take no responsibility and disclaim responsibility in situations such as wars, natural disasters, non-delivery from subcontractors or other situations (Force majeure) outside Hysteria´s control that could not have been foreseen. As we can not fulfil the agreement entered into, the purchase is cancelled and we take no further responsibility.
CHANGE OF GENERAL TERMS AND CONDITIONS
We reserve the right to change our general terms and conditions at any time. Any changes will be published here